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FAQ

Helpful Information

 

WHAT AREAS DO WE COVER?


Commercial Installs - Nationwide
Domestic Installs we currently cover the below postcode areas:

MK- Buckingham, Milton Keynes, Bedford

CB- Cambridge

CV - Coventry, Warwick, Rugby

NN – Northampton, Corby, Kettering

SG - Stevenage

AL - St Albans, Harpenden, Welwyn Garden City

OX – Banbury, Bicester, Oxford

HP - Hemel Hempstead, Aylesbury

LU- Luton, Dunstable

WD -Abbots Langsley, Watford

WHAT IS THE DIFFERENCE BETWEEN SOCKETED AND TETHERED UNIT?

Socketed – This type of unit comes without the charging cable used to charge your EV with. You will need to plug in both ends of your own cable every time you need to charge. (Please ask us if you need us to supply an additional cable for you.)

Tethered – This type of unit comes with a long length charging cable permanently attached to the unit. You only need to plug this in to your EV every time you need to charge.

WARRANTY

All products supplied and installed by ourselves are covered with a 3 years manufacturers warranty.

DO I NEED AN EARTHING DEVICE?

Earth rods / Matt-e are required under the 18th Edition regulations. It protects against a PEN fault. This basically means that if there was a fault within your house electrics it does not pass any fault or excess electricity through your car or through yourself if you were touching the car at the same time.

In some cases, PEN fault detection is built into the charge point, so an earth rod or Matt-e device is not required.

HOW LONG DOES AN INSTALLATION TAKE?

A standard installation could take between 2-4 hours depending on the works required. If additional works have been quoted for, then the time slot will be extended as discussed.

HOW DO I PAY FOR MY INSTALLATION?

Payment is required on the day of installation. An invoice will be sent through to your email after the installation has been completed. On there will be our bank details for a bank transfer payment, and also a link for a faster payment method if preferred.

WHAT ARE THE REQUIREMENTS NEEDED TO QUALIFY FOR THE OLEV GRANT?

Requirements to be able to qualify: 

• You own or lease an electric/hybrid (Plug in) vehicle. If leasing, the terms need to be at least 6 months.

• Your installation address matches the address on your proof of ownership (Your home address) - Lease agreement, invoice, V5, company letter (Template required) or an order confirmation

 • You have dedicated private off-street parking.

• Your plug-in vehicle was purchased after the 1st October 2016.

• You have not already claimed the grant for your vehicle.

• You are not exceeding two Charge points per household

HOW LONG DOES IT TAKE TO CHARGE AN ELECTRIC VEHICLE?

Charging times varies for different EV this is because of the size of the battery of the vehicle and the speed of the charging point for example a Tesla Model S (2019) with a 75kwh battery takes from empty to full charge 11 hours to charge with a 7kw (32amp) charging point where as if you use a 3.7kw (16amp) charging point it will take 21 hours to charge.

A useful website with further information: https://ev-database.uk/

HOW MUCH DOES IT COST TO CHARGE AN ELECTRIC CAR?

Charging at home: The average electric rate is about 14p per kwh. For example, fully charging a 60kWh electric car will cost about £8.40 and give you about 200 miles of range.
Charging at Work: This can vary depending on the organisation you work for. Some organisations may provide free charging for their employees as an incentive, whereas others may charge set prices for staff. Others opt for a time-based tariff to encourage sharing of charging stations.

WHAT DO I DO IF THERE IS A PROBLEM WITH MY CHARGER?

If you require assistance relating to your charge point please call or email us at sales@pwdsol.co.uk or 01234 675930

 Manufacturers prefer that you do call themselves, so they are aware of any issues.

Rolec - rolec@rolecserv.co.uk 01205724754

Rolec app related issues - EV Energy  - support@ev.energy  01202078000

Pod Point - support@pod-point.com 020 7247 4114

Ohme - help@ohme-ev.co.uk +44 (0) 20 3375 1586

EO Charging - hello@eocharging.com  +44 (0)333 77 20383

EO app related issues - app@eocharging.com

WHAT ARE THE DIFFERENT POWER RATINGS OF CHARGERS AND WHAT DO THEY MEAN?

Slow – Typically rated at 3.7kw (16 amp) this type of charger are often used to charge over night or at a workplace.

Fast – Typically rated at 7kw (32 amp) or 22kw. This type of charger is often installed in car parks, supermarkets, leisure centres and houses with off street parking. Some households, with three-phase (AC) supply can support a more powerful fast charger up to 22 kW.


Rapid Chargers – Typically rated at 43kw but can go up to 150kw. This type of charger is only for EVs with rapid -charging capabilities.

WHAT ARE THE BENEFITS OF HAVING AN EV CHARGE POINT?

By having your own charging point not only does it offer a faster way of charging it also contains a built-in safety features which is significantly safer than having to charge through the mains electricity (3 -pin plug).

Charging at home is also very convenient as you are not having to rely on public charging stations. All you will need to do when charging at home is to charge it overnight and have the occasional top up during the day if it needs it just like you would with a mobile phone. You will also benefit from having a charge point at home as you will not have to wait for a charging point to become available when using the public charging stations.

Electric vehicles are considerably much cheaper to run than petrol and diesel vehicles by using the modern Smart charging points at home which are app controlled this will help you to have more control of how much your spending.

Owning an Electric vehicle is very much on the rise and will continue to rise over the next few years and with having your own EV charge point at home will most likely add value to your home.

WHAT ARE THE BENEFITS OF OWNING AN ELECTRIC VEHICLE?

The best advantage of having an electric vehicle is the improvements it can make to the environment by helping to reduce air pollution for the planet.

Another great advantage is the cost of running an EV vehicle is significantly cheaper when compared to petrol and diesel.

Electric vehicles are much quieter than petrol and diesel vehicles. In fact, electric vehicles are so quiet that it is required by law to have an acoustic vehicle alert system to emit an artificial sound to signal their presence to pedestrians when reversing or travelling below 12mph (19km/h). This also helps with noise pollution it can be greatly reduced benefiting both residential and city centre areas.

You can also receive discounts on congestion charges being an electric vehicle owner which is a great incentive when buying an electric vehicle saving you lots of money when going into these areas.

Electric vehicle owners benefit from free parking as electric vehicle have dedicated parking bays which are positioned with convenient access in mind.

WHAT IS THE DIFFERENCE BETWEEN A TYPE 1 CHARGING CABLE TO TYPE 2 CHARGING CABLE

Type 1 inlet is the Asian, Japanese and American standard of charging cables whereas, in Europe, the Type 2 inlet is now the standard.

Vehicles that support the Type 2 plug have a locking pin that locates and secures the plug in place and prevents it from falling out. This way only car owners will be able to unplug the charging cable from the car end. Whereas vehicles that support Type 1 plug do not come with a lock pin and therefore anyone will be able to unplug the charging cable from the car.